Payment Information

Payment Options for Assessments

Pay Online – Schedule Recurring Payments or Make One-Time Payments (Convenience fee may be charged by First Citizens Bank) – Go to Website: https://propertypay.firstcitizens.com. For questions regarding use of the website, contact First Citizens Bank at 1-866-800-4656. Make a one-time payment via card or electronic check using Pay Now or use the enhanced registration features to set up a flexible payment schedule and wallet. Simply fill out the required information on the registration page to set up a username and password. Once you are registered, you will be directed to set up your account. Be sure to set up your address and account using the information on your payment coupon. Be very careful to enter the information exactly as it is printed on your payment coupon. Click on “the question mark symbol – – to view a sample coupon” to see where to find the ID numbers. The association ID may have zeros in it – you need to enter those zeros exactly as they are on the coupon. Fill in all the appropriate information for the bank or credit card account you would like to use to make your payment. Finally, set up your payment using “One-Time Payment” or “Manage Scheduled Payment(s).” This allows you the option to have your payments made automatically or initiated by you each payment due date. To change your payment method or review a payment history, just access your account using your username and password. It is important to allow 5 business days for payments to be posted to your account. If your assessment amount changes, you are responsible to login to your account and update your payment amount prior to the first payment of the new fee.

Sign-up for Direct Debit through the Association — Visit www.cviinc.com and click on the link “Community Information: Payment Information”. There you may download the Authorization for Direct Debit form to complete and return with a voided check to the CVI office.
If your association has monthly assessments, use the Monthly Direct Debit Authorization
For Hickory Hollow Community Association, use this Annual Direct Debit Authorization
For Pines Community Association, use this Annual Direct Debit Authorization

Setup “Bill Payer” Service through your Personal Bank — Contact your personal bank and set up a recurring payment to the association by providing them with the account information found on your payment coupons. Be sure to get a clear understanding of your bank’s timelines for processing bill payer payments to ensure your assessment is received by the Association on time. If your assessment amount changes, you are responsible to contact your bank or login to your account and update your payment amount prior to the first payment of the new fee.

Mail Payment Coupon and Check — Submit a check with a payment coupon in the window envelope provided. Your payment will be processed at a dedicated lockbox in Phoenix, AZ and credited to your account electronically.